An agent fails with "Token has expired"

An AI agent stops working with a “Token has expired” message roughly half an hour after the machine or AgenShield starts, and recovers when a component is restarted.

What the message means

An AI agent could not authenticate to AgenShield on your machine. The credential it presents is short-lived, and on affected versions it was not being renewed — so it aged out while everything else kept running normally.

This is a local authentication problem only. It does not mean your session with the Frontegg Portal expired, your enrollment lapsed, or your policy was revoked.

What state your machine is actually in

Your policy is intact and still applied, and AgenShield is still running and still enforcing. The failure is confined to agents that need to talk to AgenShield while the credential is stale — those agents will not start or will fail partway through a request.

The tell is the timing:

• Everything works for roughly the first half hour after the machine starts, or after AgenShield restarts.
• After that, agents begin failing with Token has expired.
• Restarting AgenShield (or the affected agent) makes it work again — for about another half hour.

If your symptom does not follow that pattern, it is a different problem; see Common issues.

How to recover now

Restart AgenShield. On Windows, restart the AgenShield service; on macOS, quit and reopen AgenShield from the menu bar. Then start your agent again.

This is a workaround, not a fix — the credential will age out again after about half an hour of uptime.

The fix

Upgrade to 2026.8.2 or later. From that version the credential is renewed automatically well before it expires, and every copy of it is rewritten on each renewal, so a copy that failed to update once corrects itself on the next pass instead of staying out of step.

After upgrading, no periodic restart is needed. If an agent still reports Token has expired on 2026.8.2 or later, collect diagnostics (Collecting diagnostics) and contact support — the renewal is logged, so the report will show whether it ran.

When to escalate

Contact support if:

• The message persists on 2026.8.2 or later.
• Restarting AgenShield does not restore agent access even briefly, which points to a different authentication problem rather than an aged-out credential.
• Agents fail immediately after a restart rather than after a period of working normally.